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Senior-level Jobs in Africa
24
jobs
ICS Outsourcing Nigeria Limited
Head Of Customer Service
Lagos, Nigeria
Ecobank Uganda Limited
Head Commercial Banking
Kampala, Uganda
NCBA
Senior Relationship Manager Commercial Banking
Nairobi, Kenya
ipNX Nigeria Limited
Head, Technical Operations
Lagos, Nigeria
Mastercard
Director Of Business Development, West Africa
Lagos, Nigeria
Philips Outsourcing
Head, Transport Fleet
Lagos, Nigeria
Reliance Health
Director Of Claims And Tariff Management
Lagos, Nigeria
Duplo
Vice President, Payments
Lagos, Nigeria
Dangote Group
Fleet Manager, DCT
Lokoja, Nigeria
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Sasa Doctor
Only on FuzuPharmacist
Nairobi, Kenya
Closing: May 9, 2024
7 days remainingPublished: Mar 14, 2024 (2 months ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Requirements
- Bachelor's Degree in Business, Marketing, or a related field
- 5+ years of experience in a customer service leadership role
- Exceptional customer service and problem-solving skills
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to lead and motivate a team of customer service professionals
- Ability to analyze data and identify areas for improvement
- Working knowledge of CRM systems and other customer service software.
Responsibilities
Requirements
- Bachelor's Degree in Business, Marketing, or a related field
- 5+ years of experience in a customer service leadership role
- Exceptional customer service and problem-solving skills
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to lead and motivate a team of customer service professionals
- Ability to analyze data and identify areas for improvement
- Working knowledge of CRM systems and other customer service software.
Job Description
- The Head of Customer Service will responsible for overseeing the customer service team and ensuring that customers receive a positive experience with the company.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.